Buy with confidence
As for us, any guitar we sell is guaranteed for at least two years regarding any so-called structural faults. On the other hand, mishandling of any sort (as can be verified by the presence of bumps and scratches) puts an end to the agreement. We insist for example that in winter you must absolutely use a humidifier, which tends to prevent 99% of all soundboard cracks, as well as taking care to keep the instruments out of the sun. You are solely responsible for any customizing that you may wish to implement.
Any new guitar purchased in our showroom benefits from a 2 year warranty which covers the ‘structural’ default that the guitar may occur. However the warranty does not cover the following:
– The damage resulting of a misuse or a fall of the guitar. For instance, if you hit the guitar, the damages are not included in the warranty;
– any problem which might happen to the polish of the guitar due to the fact that the luthier makes the decision to use polish which are more or less resistant in order to have a lighter top;
– Adjustments and settings which are personal to players (action, saddle).
The repairs will be made in France when possible. If the guitar has to be sent back to the luthier, the shipping cost of sending the guitar to the luthier will have to be covered by the buyers, the return of the guitar will be paid by the luthier. Any custom charges which will be resulting from shipping back the guitar to the luthier will have to be covered by the owner of the guitar.